Salesforce Tech Debt: Managing Implementation Challenges

Common Implementation Pitfalls

Scope Creep: Technical debt resolution often uncovers additional issues. Resist the urge to expand scope mid-implementation. Instead:

  • Document new findings for future phases/backlog
  • Assess impact on current timeline
  • Get explicit stakeholder approval for scope changes
  • Maintain focus on original success criteria

User Resistance: When users resist changes, despite preparation:

  • Identify root causes (fear, workload, past experiences)
  • Provide additional training or support
  • Leverage change champions/pilot groups within affected teams
  • Escalate to executive sponsors when necessary

Technical Surprises: When implementation reveals unexpected technical challenges:

  • Pause deployment if risk is high
  • Reassess technical approach with senior developers
  • Consider alternative solutions or phased approaches
  • Update timeline and communicate changes transparently

Stakeholder Communication During Implementation

Weekly Status Updates: Create role-specific communication:
For Executives:

  • High-level progress against timeline
  • Budget status and variance
  • Risk summary and mitigation plans
  • Business impact metrics

For End Users:

  • What’s changing this week
  • How it affects their daily work
  • Training opportunities
  • Where to get help

For Technical Teams:

  • Detailed deployment schedules
  • Technical issues and resolutions
  • Performance metrics
  • Integration status updates

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