Connect and collaborate with your customers, partners, and employees in your community.
Community Cloud is a CRM-powered forum, portal, and website builder for every business in every industry. Customize the design of the portal to integrate with your company's branding, and link to external content management systems to maintain your own native content in Salesforce.
- Empower customers to find answers to their questions, access articles, update their accounts, and create and manage claims and cases.
- Reduce the load on your customer service reps by helping customers find answers on their own before they reach your queue.
- Create a portal for partners with a complete channel management solution.
- Streamline the process of on-boarding and recruiting with automated forms, processes, and tasks.
- Create a central location for training and certification programs.
- Give partners access to your marketing tools and create co-branded content.
CUSTOMER SUCCESS
Communities
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