Empower your team on the path to customer success with smarter, faster service tools.
The customer relationship doesn’t end with the sale and delivery of the product or service. Continuing contact and support can be the key to customer satisfaction, future sales and the continued performance of the product through its lifetime. Salesforce Service Cloud is designed for continuing support of the customer relationship before, during and after the sale.
Field activity tracking is organized around a case that acts as the central reference for scheduling actions, reporting activity, costing and billing. A case can be automatically created based on sensor feeds as well as initiated by the customer or by the customer service agent.
Rely on Service Cloud as a rallying point for customer relationships from first contact through on-going support.